Frequently Asked Questions

For your convenience, we have HICAPS – a simple and easy health claims and payments solution. To utilise our HICAPS system, please ensure you bring in your private health insurance member card to claim on the spot.

We require a full payment if your member card is not provided, however, health insurance can still be claimed at a later stage online, by phone or going into your nearest health insurance centre.

Yes. We offer treatments in both English and Japanese. 

Please call our reception staff and ask for a Japanese speaker for any Japanese support. 




Yes. With or without braces, mouthguards can easily be fabricated. To have a mouthguard made, it involves two relatively short appointments:

  1. Impressions and choosing the mouthguard colour of your choice from our selection
  2. Insert and check the fitting or pick up at reception

It is important to combine good oral hygiene, a healthy and balanced diet and regular dental visits. 

If you have the following symptoms:

  • tender, swollen or red gums
  • bleeding gums when you brush or floss
  • persistent bad breath or a bad taste in your mouth

Our oral health therapists will assess your periodontal (gum) condition and guide you towards an appropriate treatment plan.

There is onsite parking at the rear of our dental clinic on Orrong Crescent.

Tram: Number 75. Stop 48.

Train Stop: Hartwell or Willison 

Click here to access a Google map of our location.

The novel coronavirus (COVID-19 or SARS-CoV-2) belongs to a family of RNA viruses known as Coronaviridae which includes Severe Acute Respiratory Syndrome Coronavirus (SARS-CoV) and Milddle-East Respiratory Syndrome Coronavirus (MERS-CoV). The coronavirus causes respiratory illness. Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

[1] Australian Government, Department of Health:, accessed 5-83-20

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.

The most common symptoms reported include:

Breathing difficulties such as breathlessness
Sore throat
Fatigue or tiredness
Runny nose/Stuffy nose
Loss of smell/Loss of taste

[2] Victorian Government, Department of Health and Human Services, available from, accessed 5-8-2

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